Help & FAQ

Answers about making videos, credits, your work and your account.

New here? Follow the step-by-step guide.

Getting started

What is CinemaScape AI?

An AI film studio. Turn an idea into a finished short video — script, pictures, narration or dialogue, music and captions — or write a feature film with storyboards, shot lists and blocking.

What's the difference between Normal and Movie?

Normal makes a clear, narrated video, scene by scene — great for explainers, tips, lists and ads. Movie makes a real short film: every scene is animated by an AI film crew, characters can speak on screen, and it gets sound design and an original score. Movie uses more credits.

How long can my videos be?

Up to 1 minute on the free plan, and up to 5 minutes on Pro and Studio.

Which languages can I use?

English, Hindi, Tamil, Malayalam and French — for narration, dialogue, captions and the app itself. You can also turn a finished video into another language in one click; it becomes a new project and uses credits.

What sizes can I make?

Vertical 9:16 for Reels, Shorts and TikTok, or landscape 16:9 for YouTube and websites. Videos up to 2 minutes are made in Full HD (1080p) on every plan; longer ones in 720p for now. Downloads also come WhatsApp-friendly, square (1:1) and 4:5.

Credits & plans

What is a credit?

Credits are how AI work is measured. Each step uses credits for the AI work it takes, and you see an estimate before you start. Typical amounts: a 30-second video about 600–900, a one-minute video about 1,000–1,500, an animated scene about 100 (Draft) or 305 (HD), a film storyboard about 50.

What does the free plan include?

1,000 one-time credits — enough for your first 30-second video — plus 10 film storyboards and 2 projects. Free videos end with a “Made with CinemaScape AI” card. Movie mode is on Pro and Studio.

What do Pro and Studio include?

Pro is $20 a month for 5,000 credits (about 3 minutes of video) and 10 projects. Studio is $50 a month for 12,500 credits (about 7 minutes) and unlimited projects, with HD animation and top-quality pictures. Both add Movie mode and make videos up to 5 minutes, with no CinemaScape card. See Pricing for everything included.

Do unused credits roll over?

Monthly credits reset at the start of each billing month. Top-up and welcome credits roll over and never expire while your account is open.

What happens when I run out of credits?

AI work pauses; your projects and everything in them stay. Before a bigger step, we tell you if your balance can't cover it. Top up any time, or move to a bigger plan.

What if an animated clip fails?

If a clip fails to generate, its credits come back to your balance automatically.

Can I change or cancel my plan?

Upgrade any time: a new month starts right away at the new price, and credits you haven't used stay in your balance. To move to a smaller plan, use Move to Pro in Pricing & Billing — it changes when the billing month ends. To cancel, open Manage subscription; your plan runs to the end of the billing month.

Can I get a refund?

Subscription fees and top-ups already paid aren't refundable, except where the law requires it. If something went wrong, email us and we'll look into it.

What is the Premiere Offer?

Subscribe by March 31, 2027 and keep your price for 12 months, as long as your subscription stays active.

Your work & AI

Who owns what I make?

You own your content. You may use what the AI makes for you for any lawful purpose, including commercial use, subject to our AI providers' terms. Similar output may be made for other people, so it isn't exclusive.

Are my videos labelled as AI-made?

Yes. Videos carry a visible AI-generated label and embedded metadata (without your name or email). Where the law or a platform requires AI content to be disclosed, keep the label and follow that platform's rules.

Is my work private?

Your projects are private to you and the people you invite. When you run an AI step, only what that step needs is sent to the AI provider behind it — Anthropic, OpenAI, or, through fal.ai, Google, ElevenLabs and MiniMax. See our Privacy Policy.

How do I delete my account?

Email privacy@deltaprompt.ai from your account's email address. Your content is removed within 30 days.

Teams & film projects

Can I work with a team?

Yes — on film projects, invite people to view or comment. Inviting someone who doesn't have a CinemaScape account yet needs Pro or Studio.

What's in film pre-production?

A screenplay editor, a story canvas, AI writing tools, storyboards, shot lists, blocking and PDF export.

Troubleshooting

I didn't get the confirmation email

Check your spam and promotions folders. Still nothing after a few minutes? Email us and we'll help.

A picture isn't what I wanted

Use Redraw and say what to change. Simple changes only what your note asks for and keeps the rest.

An animated clip looks wrong

Re-animate it, in Draft or HD. Our clip check also catches many glitches on its own and redoes the clip.

Is CinemaScape available in my country?

Everywhere except mainland China, Hong Kong and Macau.

Enterprise

Do you have plans for companies and schools?

Yes — a credit volume sized to your output and invoiced monthly, team setup, priority support and custom terms. Contact us from the Enterprise tab on the Pricing page.

Still have a question?

Email support@deltaprompt.ai — or use Feedback in the app.